Screen Connect

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Remote Support

ScreenConnect is a fully functional remote support solution. The software gives you the ability to remotely view and control devices from anywhere there is an Internet connection.

How Remote Support Works

Do you need to help someone with a computer issue? Would seeing the customer’s screen and controlling the device save you time? Here is a short overview of how remote support can work.

Overview of Protocol

There are a variety of protocols and encryptions utilized by remote support tools. Generally speaking, most encryptions act via a client on the guest computer that transmits the screen’s data, pixel by pixel, in rectangular groups of encrypted data packets. The host computer reconstructs the data packets in the proper order, reconfiguring the appearance of the guest screen onto the host desktop. The host can then transmit mouse data and keystrokes from the keyboard back to the guest computer to provide remote control of the client’s device.

Where is Screen Connect Hosted?

Virtual Machine (Ubuntu Server 14.04.3 LTS)

IP Address:

Port 22 access